Frequently Asked Questions

You may find the answer to most of your questions here. Otherwise please feel free to contact our office at:

Constituency Office
373 King Street
Bridgewater, NS
B4V 1B1


Phone: 902-530-5449
Email: info@beckydruhan.ca

Our office is here to help you navigate provincial government programs and services.
We can support you with things like MSI and health coverage, housing, income assistance, education concerns, labour standards, provincial roads, and understanding provincial forms or processes. If it’s a provincial program, we can usually help.
We can contact provincial departments on your behalf, clarify rules or decisions, request updates, and help keep communication moving.  We can’t guarantee outcomes or override departmental decisions, but we’ll make sure your concern is heard.

Reach out any time you’re having trouble with a provincial service or aren’t sure where to go. Common examples include:

  • Issues with MSI or health coverage
  • Housing Nova Scotia applications, repairs, or rent supplement questions
  • Income Assistance or Disability Support Program concerns
  • Residential Tenancies questions
  • School or childcare issues
  • Problems with provincial roads or traffic
  • Labour standards questions
  • Help understanding provincial paperwork

And if you’re not sure whether something is provincial or federal — just ask. We’ll point you in the right direction.

Yes, absolutely.
We can contact provincial departments on your behalf, clarify rules or decisions, request updates, and help keep communication moving.
We can’t guarantee outcomes or override departmental decisions, but we’ll make sure your concern is heard

We can help with:

  • Navigating provincial programs
  • Completing or understanding forms
  • Advocacy with provincial departments
  • Community referrals
  • Letters of recognition for important milestones
  • Meetings with the MLA about policy, legislative or community issues


Yes — if it’s an urgent provincial issue such as a sudden loss of benefits, a serious housing concern, or trouble accessing essential services.  However, please know that we are a service provider and our office does not have round the clock staffing.  For emergencies, always call 911, and for direct or immediate access to provincial programs, call 811.

MLAs are representatives in Nova Scotia’s Legislature, and handle provincial matters, like:

  • MSI and health coverage
  • Education and childcare
  • Housing and tenancy rules
  • Labour standards
  • Provincial roads and highways
  • Income assistance and provincial programs

MPs are representatives in Canda’s Parliament, and handle federal matters, like:

  • Passports
  • CRA and taxes
  • Employment Insurance
  • CPP, OAS, GIS
  • Immigration
  • Other federal benefits

It’s provincial if it relates to healthcare, MSI, education, childcare, housing, tenancy, provincial roads or highways, labour standards, or any program run by a Nova Scotia department.
If it involves taxes, passports, immigration, EI, CPP, OAS, GIS, or the CRA — that’s federal.

If you’re unsure, just call us and we’ll point you in the right direction.

Municipalities look after things like:

  • Zoning and building permits
  • Local roads
  • Water and sewer
  • Property taxes

These aren’t handled by the MLA office — but we’ll happily direct you to the right municipal contact.

Call the MLA for: MSI, housing, provincial education issues, labour standards, provincial roads, income assistance, or other provincial programs.
Call the MP for: passports, CRA, EI, CPP, OAS, GIS, and immigration.
If you’re unsure, reach out and we can direct you to the right place.

Yes.
We can help replace cards, update information, answer billing questions, look into coverage concerns, and support appeals.

Yes.
We can assist with applications, maintenance issues, rent supplements, and communication challenges.
We can’t assign units, move someone up a waitlist, or change policy — but we can help you navigate the process.

We can explain the steps, help you find the right forms, and connect you with resources and supports.
We cannot give legal advice, represent you, or intervene in disputes between landlords and tenants.

We aren’t able to:

  • Change medical waitlists or clinical decisions
  • Intervene in legal disputes
  • Provide legal advice
  • Force a landlord, tenant, employer, or department to act
  • Overrule municipal decisions
  • Help with federal programs (passports, CRA, EI, CPP, OAS, GIS, immigration)

Even if we can’t handle something directly, we’ll guide you to the right place.

Yes.
Residents of Lunenburg West are welcome to meet with the MLA.
Our staff may gather some details first so the MLA is fully prepared for the conversation.

It’s helpful to have:

  • Your name and address
  • Any file or reference numbers
  • Dates of letters, decisions, or appointments
  • Relevant documents
  • A brief summary of your situation

We’ll review your details, obtain your consent where necessary, reach out to the appropriate provincial department, follow up as needed, and keep you updated.
If the situation requires it, we will escalate it within the department.

No.
Decisions rest with provincial departments.  But we can make sure your concerns are clearly communicated and properly reviewed.

Yes.
We offer recognition for birthdays, anniversaries, retirements, volunteer service, and other milestones.
We can also request congratulatory messages from the Premier or the Lieutenant Governor for eligible occasions.

Constituency Office
373 King Street
Bridgewater, NS
B4V 1B1


Phone: 902-530-5449
Email: info@beckydruhan.ca